Unlike the other reviewer, I actually did get a response. But the response was very rude and it was obvious that the guy was an arrogant ***.
He said that he specified what information he needed, but he didn't, and then in his emails he mocked my questions by using bold, italics, and VERY large font rather than politely explain a little bit better what he wanted. I had simply asked for a replacement recommendation, and after 3 emails....all I got was a lot of mocking grief.
Would NEVER use this place just because of the extremely poor support and rudeness.